Customer Care

Exchanges

You can exchange your new and unused item by mail or at a Coach Outlet Store within 30 days of purchase.

Exchange by Mail:

Fill out the exchange form provided with your order and include it in your package.

Ship your new and unused item(s) via insured, traceable means (such as UPS, USPS, FedEx) to the following address:

CSI Canada Returns
26 Monogram Place,
Etobicoke, ON M9R 4C9

Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.

As always, thank you for shopping with Coach. If you need more assistance, please contact Customer Care and we will be happy to help you find your perfect fit.