Customer Care


If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Coach Outlet store. Exchanges for Footwear and Apparel items may be initiated online. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

How to exchange a Footwear or Apparel item online:
  • STEP 1: To start your exchange, click here.
  • STEP 2: Select the original item you would like to exchange, then choose a different size or color, if available. You will receive an email confirming your exchange.
  • STEP 3: To avoid cancellation due to low inventory, please ship the original item to our distribution center within 3 days of initiating the exchange. You will receive an email once your original item has shipped.
  • STEP 4: We will notify you via email when your original item arrives back in our distribution center. Following that, your exchange will be processed within 5-7 days, and you will receive a confirmation email once your replacement item has been shipped. Please note if the replacement item is not available, you will receive a full refund to your original form of payment. Lastly, if we do not receive your original item at our distribution center, your exchange will be cancelled.

All exchanges are subject to inventory availability and adherence to our returns policy. Original items must be unworn, unused and include all tags, parts and accessories. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable. All customized orders and clearance items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.

As always, thank you for shopping at Coach Outlet. If you need more assistance, please contact Client Services and we will be happy to help you find your perfect fit.