Customer Care

Virtual Shopping

Shop however you want.

You’re not limited to Visit our stores, or discover more ways to shop Coach from the comfort of home.

Schedule a virtual shopping appointment.

Contact your store to book a one-on-one for gifting guidance, styling advice, or to explore our latest arrivals. (And remember: you can schedule an in-store appointment, too.)


Buy online, pick up in stores.

Choose “PICK UP IN STORE” (if available) before adding a style to your cart and checking out on

You’ll receive an email when your order is ready. Once you do, please pick it up within 72 hours, bringing your ID and original form of payment. We’ll even hand it to you outside the store if you call to schedule it in advance.

*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.