Customer Care

Returns

Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Saturday, October 1, 2022 through Sunday, December 18, 2022 can be returned through Monday, January 16, 2023.

We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Outlet store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.). Items that have been personalized or altered in any way are final sale and cannot be returned.

TYPE OF ITEM RETURN TIMEFRAME
Regular Price 30 Days
Leather Care Products Final Sale
Fragrances Final Sale

Return by Mail:

  • You can return your new and unused item(s) by mail using a pre-paid shipping label or by shipping via insured, traceable means (such as UPS, USPS, and FedEx) to the following address:

    CSI Canada Returns
    26 Monogram Place,
    Etobicoke, ON M9R 4C9

  • When using our pre-paid label, $7 will be deducted from your refund.
  • Once your return is received, it could take up to 7-9 days for it to be processed.
  • Refunds are processed to the original form of payment.
  • Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).

  • START YOUR RETURN

    For Exchanges, please click here.